Where to get help#
| Channel | Best for | How to reach it |
|---|---|---|
| This documentation | How BotRadix works: fees, limits, risks and the API | Search with / or Ctrl+K |
| Support ticket | Private questions about your account, bots, the DEX or BAQ | Sign in at botradix.com, open Community (the forum) and choose Open ticket |
| When you cannot sign in, and for security reports | support@botradix.com | |
| Community forum | Ideas, suggestions and questions for other users | botradix.com/forum (reading is open; posting requires an account) |
Tickets have a category (technical, trading, account, BAQ, forum, privacy or other), a subject of 4 to 120 characters and a message of 10 to 6,000 characters. You can send up to 5 tickets per hour. Each ticket receives a reference number.
What to include#
A precise request gets a faster answer. Include:
- your account email or your wallet address;
- the market, the date and time with your time zone, and the transaction hash if there is one;
- the exact message the terminal showed, and a screenshot with no sensitive data;
- what you expected to happen and what happened instead.
Caution
BotRadix support will never ask for your seed phrase, private keys, password or 2FA codes, will never ask you to install remote-access software and will never ask you to send funds. Anyone who does is not BotRadix.
Before you write#
Many questions are answered here:
Legal#
- Terms of use, including the BotRadix DEX section. Before your first DEX action, your wallet signs, for free, the complete Terms (sections 1 to 26) and the Privacy Policy, version 2026-10-12.2, identified by their SHA-256 fingerprint. Your PDF agreement is downloaded when you sign, and you can download it again from DEX settings → My agreement (PDF). See Signatures and trading sessions.
- Privacy policy.
- Risks.